As owner of Coastal Softub, I take great pride in having a successful Softub business here in America. Our chemical and supplies customers are in all 48 states. In fact, 1/3rd are in the New England area. I guess because they order enough to get free shipping and tax free.
I am very thankful for our customers allowing us to provide products that "improve the quality of life". It's an opportunity for me to give you the prompt, courteous attention you deserve. That way, your joyful experience of "relief and relaxation" in your Softub is ongoing for years.
BUY DIRECT! ... Coastal Softub has the best SOFTUB Spa value in Southern California!
Our Showroom and warehouse is in Ventura, Ca. Our hours are from 10 am to 6 pm M-F and Sat. 9-5. Spa purchases are often delivered the same day! We deliver and set up every Softub we sell in the 805 area code. Coastal Softub is home of the "Lowest Priced Softub" (ask for details). p>
I read a sign recently at the sales counter of a business (that was well known for their exceptional service after the sale). It read, "Quality - Service - Price= PICK TWO"!
My goal is to give you all three! That's why we sell so many spas. Don't be afraid to ask me what you really want. You may be surprised!
Supplies and Accessories
Our commitment is to "ship your order the same day we receive it". Orders are processed up until 4:00 pm PST, M-F and will be shipped via UPS Ground, hopefully, that very day.
We carry the largest inventory of supplies and accessories of any Softub dealer in the business. That way your order is expedited and complete. If for any reason we cannot fill your order in its entirety, we will attempt to ship you order the next day, if not we will email or call you with the date we can complete your order.
If we make a mistake handling your order, we will correct the mistake and pay for the shipping both ways (if applicable) to satisfy your order.
To get answers to items you want to order, have your credit card ready to place your order. Please feel free to call with technical questions when you need a quick answer to: water treatment assistance, problem water, draining, cleaning, moving or refilling your spa, understanding the spa operation, error codes or parts replacement questions, including warranty or service. I am happy to clear up any uncertainties you may have.
Serving Our Customers
To get answers to items you want to order, have your credit card ready to place your order. Please feel free to call with technical questions when you need a quick answer to:
water treatment assistance
draining, cleaning, moving or refilling your spa
understanding the spa operation
parts replacement questions, including warranty or service
I provide this service to people who are placing an order.
Sorry but sometimes people who really have no intention of actually ordering anything will be asked for their credit card number for consultation service.
I promise to return your call as soon as I remember to check my voice mail. Oops.
Honestly, if you are not placing an order over the phone, the best way to be sure of getting your question answered is through our "Contact Us" page.
E-mail is the most sure and expedient method of communication- that way we both have record of the date and your question. p>
Sincerely, Jim Vishnefske